30 January 2019 - 10:10 PM
I tried to reopen the app but it didn't work: it show only this message:
The game crashed.
The crash report folder named "2019-01-30_225102" next to game executable.
It would be great if you'd send it to the developer of the game.
I don't know how to fix it, can someone help?
31 January 2019 - 12:36 AM
If the game is still crashing when you try to open it, please reach out to our support team. You can open a ticket by clicking the link in my signature and selecting the PTCGO option and then "Contact Us". Please be sure to include the crash file with your ticket.
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!