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game crash downloading updating

General PC Help

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30 January 2019 - 10:07 PM

#1

MatteoGianoli94

    Rookie Trainer

  • MatteoGianoli94

I tried to reopen the app but it didn't work: it show only this message:

 

The game crashed.

The crash report folder named "2019-01-30_225102" next to game executable.

It would be great if you'd send it to the developer of the game.

 

I don't know how to fix it, can someone help?


  • 1

02 February 2019 - 04:04 AM

#2

Rickast

    Rookie Trainer

  • Rickast

I am having the same issue currently, after my son attempted the update.

 

We need answers! Its Friday night and we would have liked to play.


  • 0

02 February 2019 - 01:05 PM

#3

MatteoGianoli94

    Rookie Trainer

  • MatteoGianoli94

Rickast, I resolve the problem unistalling the app and then reinstalling


  • 0

04 February 2019 - 03:51 AM

#4

Mod_Alder

    Moderator

  • Mod_Alder

Hello trainers, I'm sorry to hear you have been experiencing some issues. Matteo makes a great point that in this situation it is probably best to uninstall the game and then re-install it. 


Moderator Alder
Pokémon TCG Online Moderator

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