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[GENERAL] Login - Getting "Servers offline for maintenance message" for several days


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24 January 2019 - 06:49 PM

#1

Akarui7

    Rookie Trainer

  • Akarui7

Hi. I have been trying to play for the last couple of days, but every time I try to log in, it just says that the Servers are offline for maintenance, even though it says that they are online, on the pokemon website. I've already tried to Uninstal and instal the game, checking to see if the firewall is blocking the game, check the internet to see if it's too slow, but everything seems to be working just fine. I can't figure out what is going on, so can someone please help me?


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24 January 2019 - 07:49 PM

#2

Mod_Turtle

    Moderator

  • Mod_Turtle

Hello Akarui7,

 

I recommend submitting a ticket for this issue. You can find a link to the support portal in my signature. When you reach the support portal, click the Pokémon Trading Card Game Online link and then click Contact Us.

 

If you need any assistance with this please let us know!


Moderator Turtle
Pokémon TCG Online Moderator
“Shello, how may I help you today?”

Need help from the support team? Visit the support portal and submit a ticket!


25 January 2019 - 11:36 AM

#3

Chasista

    Elite Trainer

  • Chasista

Don't know what happens,Sorry not being able to help.

 

Looks kind of firewall or net ports limitations by the ISP maybe? The Maintenance message it's kinda weird tho!

 

Do you connect same place as always? Or did you changed location and got this problem? Did you changed any router config or updated computer, firmware, software, changed equipment to another computer/tablet?

 

This is an interesting issue. Would be great to know what support says, if they really manage to help


WE WANT LEGACY TOURNAMENTS BACK !!! If you also want it, show your support http://forums.pokemontcg.com/topic/55966-feedback-making-it-easier-to-get-the-cards-you-want/

5th day reward packs list http://forums.pokemontcg.com/topic/56679-5th-day-log-in-pack-is-random-got-a-gur-dd/?p=593037

Foro en español, también existe: http://forums.pokemontcg.com/forum/2-español/

IGN Chasista

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26 January 2019 - 04:55 AM

#4

IaraNS

    Rookie Trainer

  • IaraNS

Same problem here!

"Server offline for maintenance"


Edited by IaraNS, 26 January 2019 - 05:04 AM.

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26 January 2019 - 10:59 PM

#5

Mod_Lyam

    Moderator

  • Mod_Lyam

Same problem here!

"Server offline for maintenance"

 

Hi IaraNS,

 

Please submit a ticket by clicking the link [to the support portal] in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.


Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


29 January 2019 - 07:10 PM

#6

Fyrerabbit33

    Rookie Trainer

  • Fyrerabbit33
Hi are you still unable to play?.
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