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[GENERAL] Login - Stuck on refresher


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10 January 2019 - 12:42 AM

#1

wber7130

    Rookie Trainer

  • wber7130

my game is stuck on the refresher update i've uninstalled and reinstalled many times still the same thing 


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10 January 2019 - 02:00 AM

#2

Mod_RedDragon

    Moderator

  • Mod_RedDragon

my game is stuck on the refresher update i've uninstalled and reinstalled many times still the same thing 

Hey there!

 

I would suggest reaching out to the support team. You can open a ticket by clicking the link in my signature, selecting the "PTCGO" option, and then selecting "Contact Us". You may also want to try the network troubleshooting steps below. 

 

Unplug your modem (and router if you use one) for 1 minute. Plug in modem, then router and reboot your computer.

 

If you are using a WiFi connection, try plugging in to your modem with a cable instead.

 

Open the following 3 ports that the TCGO client needs to make a connection: 8181, 6967, and 39389

 

Note that anti-virus software (or even Windows Defender) could be incorrectly identifying the game as a threat and blocking it; you may need to add TCGO to a "safe programs" list.

 

Close any background applications before launching the TCGO (VoIP, Skype, and Bittorrent related programs are especially known to occasionally cause issues).

 

It might help to flush your DNS cache again after troubleshooting the above.


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!