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[GENERAL] Login - Game freezes at login page

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02 January 2019 - 03:52 AM



    Rookie Trainer

  • kahwai218

To whom it may concern,


I couldnt upload any photo as per reference because i do not know how.


But the game always freeze at the login page.

The further i can go is the startup screen after i login.

It will eventually freeze there.



  • 0

05 January 2019 - 12:38 AM




  • Mod_RedDragon

Hey there!


You may want to check and make sure your system meets the minimum requirements here. You can also try a full uninstall/reinstall by following the steps here. If you continue to have an issue, please reach out to the support team by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us". 

Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!