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[PC] Log in - Unable to Log in

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02 January 2019 - 01:50 AM

#1

DaBadBoss

    Trainer

  • DaBadBoss

Having issues signing into PTCGO. I know my account login info (otherwise I wouldn't be able to post this) I gave my personal information to PTCGO support as requested, its been almost a week since the request and since I've obliged and I still can't get into my account. 


  • 0

02 January 2019 - 04:18 AM

#2

Mod_Lyam

    Moderator

  • Mod_Lyam

Hello DaBadBoss,

 

Please submit a ticket by clicking the link [to the support portal] in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.

 

Thank you!


Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


02 January 2019 - 07:43 AM

#3

DaBadBoss

    Trainer

  • DaBadBoss

Hello DaBadBoss,

 

Please submit a ticket by clicking the link [to the support portal] in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.

 

Thank you!

I have an active ticket that hasn't been responded to in multiple days but weirdly has a "Mark as solved" option. The issue hasn't been solved and I would greatly appreciate any help you can provide either in information or help expediting the process. 


  • 0

03 January 2019 - 01:59 AM

#4

Mod_RedDragon

    Moderator

  • Mod_RedDragon

I have an active ticket that hasn't been responded to in multiple days but weirdly has a "Mark as solved" option. The issue hasn't been solved and I would greatly appreciate any help you can provide either in information or help expediting the process. 

Hey there!

 

Have you checked the response from the support agent on the solved ticket?


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!




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