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[General] Installation - Issues by Starting/Deinstalling

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29 December 2018 - 05:15 PM



    Rookie Trainer

  • Leafeon5525



I`m Having Issues by Starting Pokemon Trading Card Game Online on my Laptop. It says that i cant access The Webadress USER_PROFILE or something. I already tried to Deinstall it but its the same Issue. So cuz im Playing on german that is what i Translated it to ( Access to the network address Property.USER_PROFILE was not possible. ) so i could`nt run the Launcher or else the Installer. so if some of the Devs or someone who is actually knowing how to "Beat" That please Answer. cuz i was getting about 150 Packs and i could add them to my acc but when i cant access the acc its Trash so please help me. :( Another Problem. My Mother said she tried to make it run normal yesterday and put it in the Trashbin (on the Desktop) then she deleted it and i dont know if that is like an Problem or something? So after i did what Elderberry Said, there was snother Issue. ( This action is only valid for products currently installed) so thats not working i think.

Edited by Leafeon5525, 30 December 2018 - 08:29 AM.

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29 December 2018 - 09:23 PM




  • Mod_Elderberry

Hello Trainer Leafeon5525,


I am sorry that you are facing a 'USER_PROFILE error' while starting or uninstalling the game. Have you attempted the suggested fix located here: http://forums.pokemo...ot-found-error/


If not, I would suggest giving that a try and seeing if that resolves the issue.


I hope that helps, but if not, please do update this thread to let me know.

Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!

27 January 2019 - 04:17 PM



    Rookie Trainer

  • DarkZeal

This problem have 3+ years historu. And the development can ot solve this in Installer.

Today to think they are have a mind and siolve this issue, and after download installer - i see this old ERRORn again USER_PROFILE.

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29 January 2019 - 01:31 AM




  • Mod_Lyam

Hi DarkZeal,


Please submit a ticket by clicking the link [to the support portal] in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.


Thank you!

Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!