Jump to content

[PC] Crashing - How do I submit a crash file?


  • Please log in to reply

18 December 2018 - 08:05 PM

#1

LGLunala

    Rookie Trainer

  • LGLunala

Hi everyone!

Recently i tried to open PTCGO on my PC (Windows 7 Ultimate) and i got one prompt saying:

 

"The game crashed.
The crash report folder named "2018-12-18_175206" next to game executable.

It would be great if you'd send it to the developer of the game!"

 

I dont know if other people are having the same problem, and if someone knows how to fix this please tell me.

(If my english is wrong im sorry cuz im Brazilian)


  • 0

20 December 2018 - 02:39 PM

#2

Mod_GuruLot

    Moderator

  • Mod_GuruLot

Hi everyone!

Recently i tried to open PTCGO on my PC (Windows 7 Ultimate) and i got one prompt saying:

 

"The game crashed.
The crash report folder named "2018-12-18_175206" next to game executable.

It would be great if you'd send it to the developer of the game!"

 

I dont know if other people are having the same problem, and if someone knows how to fix this please tell me.

(If my english is wrong im sorry cuz im Brazilian)

 

Hello LGLunala, 

 

In order for our Support Team to investigate this issue, please submit a ticket by clicking the link to the Support Portal link in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.

 

I would recommend providing them with the crash report folder.

 

I have also moved your topic to the Technical Support forum and updated the title to be more descriptive. 

 

Please let us know if you have further questions. 


Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit the Pokémon Support Portal to submit a ticket.

Prior to posting in the forum, please check out the forum rules.


24 December 2018 - 09:21 AM

#3

nateliv

    Rookie Trainer

  • nateliv


Here is the link to the dump and sysinfo files:


[url="**************************************************"]**************************************************[/url]

  • 0

24 December 2018 - 04:26 PM

#4

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello nateliv,

 

Links to websites other than official Pokémon sites are not permitted on the forums. If you are experiencing a crashing issue, please submit a ticket to the Support Team as described by Mod_GuruLot.

 

Thanks!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!