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[PC] Patching - Stuck in patching loop

Patching PC Game Crash

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12 December 2018 - 06:54 PM

#1

Sebax0

    Rookie Trainer

  • Sebax0

So, in the last 2 or 3 game updates as soon as the patcher is done and the game opens it crashes and then starts the patching again in an infinite loop, the only way ive been able to update is to re-download the game, but isnt there a permanent way to fix this? i dont wanna have to download the game again every time a new update comes in


  • 0

13 December 2018 - 03:02 AM

#2

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Hey there!

 

I would suggest reaching out to support with a DxDiag file so they can look into this further with you. To grab a DxDiag file go to start, type in "dxdiag", wait until "dxdiag.exe" appears and then open it. Click on "Save All Information". After you have saved the file. Be sure to attach the file to your support ticket. You can create  support ticket by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us". 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!




Also tagged with one or more of these keywords: Patching, PC, Game Crash