12 December 2018 - 06:54 PM
So, in the last 2 or 3 game updates as soon as the patcher is done and the game opens it crashes and then starts the patching again in an infinite loop, the only way ive been able to update is to re-download the game, but isnt there a permanent way to fix this? i dont wanna have to download the game again every time a new update comes in
13 December 2018 - 03:02 AM
I would suggest reaching out to support with a DxDiag file so they can look into this further with you. To grab a DxDiag file go to start, type in "dxdiag", wait until "dxdiag.exe" appears and then open it. Click on "Save All Information". After you have saved the file. Be sure to attach the file to your support ticket. You can create support ticket by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us".
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