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[GENERAL] Login - Frequent disconnections


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02 December 2018 - 10:01 AM

#1

arowire

    Rookie Trainer

  • arowire
One of the best tcg games out there has the worst tcg app ever. I've played online: hearthstone, magic, shadow verse, elements, monster cards, and over a dozen more. Never had I encountered an app so bad like this one. I've tried on my tablet, PC and laptop and when I can finally connect I'll play a couple of games before it disconnects. I've tried reinstalling, and other stuff and nothing works. I've tried wifi, mobile data and cable and nothing. Everything works fine except the game. I've spent money on in game packs and decks to use them in the app, and it's just frustrating. All forums are full with people complaining on the client or app and nobody does anything. Please fix it.

Edited by arowire, 02 December 2018 - 10:02 AM.

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02 December 2018 - 08:02 PM

#2

Mod_Lyam

    Moderator

  • Mod_Lyam

Hi arowire,

 

The Pokémon TCG Online is currently available for Android Tablet devices, as well as iPad and desktop PC and Macs. The game was originally designed for a robust (wifi or wired) data connection and has not been optimized for use over a limited mobile data connection. 
 
Minimum requirements:
Android Tablet
Space Required: Up to 6 GB
Android OS Revision: 4.0 or higher
 
Most Android tablets are supported. Due to the large number of Android devices, we cannot guarantee compatibility with any specific device. Kindle Fire tablets are not natively supported through the Google Play store. The game may run on Kindle Fire tablets, but this has not been tested.
 
I would recommend you to uninstall and reinstall the game, making sure that your devices meet the minimum requirements.
 
If you continue experiencing issues with the Pokémon TCG Online, please submit a ticket by clicking the link [to the support portal] in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.
 
Thank you!

Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!