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[GENERAL] Login - Can't connect to server


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27 November 2018 - 03:43 PM

#1

Novi44444ok

    Rookie Trainer

  • Novi44444ok

After reinstalling windows 10 i can't connect servers to launch game. i have stable working home wifi which was allowing to play before.


Edited by Novi44444ok, 27 November 2018 - 03:51 PM.

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27 November 2018 - 04:13 PM

#2

Mod_GuruLot

    Moderator

  • Mod_GuruLot

After reinstalling windows 10 i can't connect servers to launch game. i have stable working home wifi which was allowing to play before.

 

Hey Novi44444ok,
 
Thank your for letting us know!
 
Please check out this link here for minimum requirements on PC. The game login on PC times-out too quickly on slow connections, you may need at times a broadband internet connection what is needed to meet the minimum requirements.
 
Also, I have updated the title to be more descriptive. 

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit our Help Center to submit a request.

Prior to posting in the forum, please check out the forum rules.


02 December 2018 - 07:27 PM

#3

Novi44444ok

    Rookie Trainer

  • Novi44444ok

I am sorry but your link doesn't work.
Game was working fine with my wifi before,
i really would like to solve the problem because playing on android emulator isn't really a good way for it


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05 December 2018 - 01:50 AM

#4

Mod_RedDragon

    Moderator

  • Mod_RedDragon

I am sorry but your link doesn't work.
Game was working fine with my wifi before,
i really would like to solve the problem because playing on android emulator isn't really a good way for it

Hey there!

 

If you are still experiencing an issue connecting, please reach out to the support team. They can do some additional trouble shooting with you. You can open a support ticket by clicking the link in my signature, selecting the TCGO option, and then selecting "Contact Us". 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!