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[GENERAL] Login - Unable to login

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21 November 2018 - 07:19 PM

#1

skyren693

    Rookie Trainer

  • skyren693

Hi,

 

i'm trying to logging in the game, but i always receive the same error.

The error that I am receiving says:

 

Authorization Failure

Login Request Rejected 

 

I changed my password and reinstalled the game, but the error persists.

 

Ithe error that I am receiving says:

 
the error that I am receiving says
 
the error that I am receiving says
the error that I am receiving says
the error that I am receiving saysthe error that I am receiving says
 
 

 


  • 0

21 November 2018 - 07:54 PM

#2

Scolipede1992

    Rookie Trainer

  • Scolipede1992

I currently am trying to log onto my account, but I am stuck on the login screen with the message "Login Request Rejected". Is there any fix for this? I am currently on a MacBook Pro 13" with OSX 10.12 Sierra.


  • 0

21 November 2018 - 07:55 PM

#3

Sakura150612

    Elite Trainer

  • Sakura150612

I experienced the same error on Windows. What "fixed" the issue for me was to re-enter my password (I usually make the game remember my password, so I cleared it and re-typed it) and then just be patient with the loading screen, because even after it accepted my login it still took more time than normal to actually open the game.


  • 1

21 November 2018 - 08:01 PM

#4

Scolipede1992

    Rookie Trainer

  • Scolipede1992

I have done these steps and it continues going with the same error. I have changed my password, cleared it and re-typed it, but sadly to no avail.


  • 0

21 November 2018 - 08:05 PM

#5

Sakura150612

    Elite Trainer

  • Sakura150612

I have done these steps and it continues going with the same error. I have changed my password, cleared it and re-typed it, but sadly to no avail.

I see, that's unfortunate. I don't really know what's causing the error in the first place, this is simply what worked out for me. This might just be something temporal, in which case you should be able to log in eventually. 


  • 0

21 November 2018 - 08:06 PM

#6

Mod_Turtle

    Moderator

  • Mod_Turtle

I have done these steps and it continues going with the same error. I have changed my password, cleared it and re-typed it, but sadly to no avail.

 

You might have to try a few times. It looks like the log in server might be acting up at the moment. 

 

Edit: I logged out and back in a few times and got this error occasionally. I was able to sign in after a few tries each time.


Moderator Turtle
Pokémon TCG Online Moderator
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Need help from the support team? Visit the support portal and submit a ticket!


21 November 2018 - 08:26 PM

#7

Mod_Turtle

    Moderator

  • Mod_Turtle

 

Hi,

 

i'm trying to logging in the game, but i always receive the same error.

The error that I am receiving says:

 

Authorization Failure

Login Request Rejected 

 

I changed my password and reinstalled the game, but the error persists.

 

Ithe error that I am receiving says:

 
the error that I am receiving says
 
the error that I am receiving says
the error that I am receiving says
the error that I am receiving saysthe error that I am receiving says
 
 

 

 

It looks like the log in server is acting up at the moment. I got this error as well but was able to log into the game after a few tries. You should be able to log in after a few attempts.


Moderator Turtle
Pokémon TCG Online Moderator
“Shello, how may I help you today?”

Need help from the support team? Visit the support portal and submit a ticket!


21 November 2018 - 09:36 PM

#8

Endosutra

    Veteran Trainer

  • Endosutra

Im having the same issue. Windows 10.   

 

EDIT: And its working again... lol


Edited by Endosutra, 21 November 2018 - 09:40 PM.

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22 November 2018 - 02:26 AM

#9

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Im having the same issue. Windows 10.   

 

EDIT: And its working again... lol

Glad to hear you are finally in!


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!




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