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[GENERAL] Crashing - Frequent crashes after 2.57 update

Game Crash

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19 November 2018 - 07:04 AM



    Rookie Trainer

  • slidingpandaman

Ever since the recent update for Lost Thunder, the game has been crashing constantly almost every time I log in. It crash 3 times in 1 day. I have the crash reports; who do I send them to?

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19 November 2018 - 09:11 AM



    Senior Trainer

  • Mod_Gunning

Hi slidingpandaman,


I would suggest uninstalling and reinstalling the game. In many instances, this will resolve the issue that you are describing. For specific instructions on how to do a full uninstallation of the TCGO Windows Client, please see this FAQ article: http://support.pokem...7&redirect=true and after uninstalling, simply reinstall the game from the official download page.

If you are still unable to get the game up and running you can reach out to our support team. You can open a support ticket by clicking the link in my signature, selecting a support category, then selecting "Contact Us". 

Let us know if you need further assistance.

Need help from the support team? Visit the support portal and submit a ticket!

19 November 2018 - 10:01 AM



    Rookie Trainer

  • Robinsons447999
I just hope to see trainer card or contest pass in gen 8

Like you go to a gym or a contest hill to get a trainer card or contest pass then enter in the grand festival or the elite front you pick a avter you like to go on
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19 November 2018 - 07:21 PM




  • Mod_Lyam

Hi Robinsons447999,


Thank you for sharing your thoughts with the community. I will pass them along to our dev team.


Please remember that even though we do not always implement every suggestion we receive, we always read and pay attention to every single comment.

Enjoy the game!

Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!

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