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[GENERAL] Login - Cannot Login Due to "Protocol Error"

Login Mac Installation Game Crash PC

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31 October 2018 - 03:56 PM

#21

Mugiwara8Gaming

    Rookie Trainer

  • Mugiwara8Gaming
Same issue haven't been able to get on at all except for guest
  • 0

31 October 2018 - 06:32 PM

#22

Paramine

    Rookie Trainer

  • Paramine

Same issue here, create account yeasterday and unable to play with (protocole error).


  • 0

31 October 2018 - 06:59 PM

#23

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Trainers,

 

I'm very sorry to hear that so many players are experiencing an issue logging in!

 

The development team is aware of the issue and is working to resolve the problem. Thank you for your patience until then!

 

Please note that I have merged a few threads regarding this issue. 


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!


31 October 2018 - 09:09 PM

#24

ItsDr0xs

    Rookie Trainer

  • ItsDr0xs

Hey there!

 

Sorry to hear you are having an issue logging in. Have you tried logging into the website to see if you run into any problems signing in? Also, have you tried rebooting your system by chance?

Retried loging it today and it worked, since it was a new account maybe people in my situation need to wait a day or two


Edited by ItsDr0xs, 31 October 2018 - 09:11 PM.

  • 1

31 October 2018 - 09:46 PM

#25

TPCi_Mathis

    TPCi Staff

  • TPCi_Mathis

We deployed a server patch this afternoon to fix the authorization error that was preventing accounts created after yesterday morning from logging in to the game. Please submit a support ticket if you're still unable to log in to the game so that the support team can investigate further.


Mike Liesik
Pokémon TCG Online Associate Producer
The Pokémon Company International

Need help from the support team? Visit the support portal and submit a ticket!

  • 0

31 October 2018 - 10:33 PM

#26

Konfusio

    Rookie Trainer

  • Konfusio

It works for me now, thanks


  • 0

31 October 2018 - 11:47 PM

#27

Mod_RedDragon

    Moderator

  • Mod_RedDragon

It works for me now, thanks

 

Glad to hear everything is working now!


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!




Also tagged with one or more of these keywords: Login, Mac, Installation, Game Crash, PC