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[GENERAL] Game always crashes when I load in to vs someone


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12 October 2018 - 02:18 AM

#1

Glocker

    Rookie Trainer

  • Glocker

Hi,

 

My game was working fine then all of a sudden after tweaking an old deck and making it compatible for Standard mode it crashed as soon as it finds a player match to vs.

 

Now it crashes every time I load in to vs someone.

 

I play on Windows 10, any suggestions?

 

Cheers


  • 0

12 October 2018 - 10:57 AM

#2

Mod_GuruLot

    Moderator

  • Mod_GuruLot

Hi,

 

My game was working fine then all of a sudden after tweaking an old deck and making it compatible for Standard mode it crashed as soon as it finds a player match to vs.

 

Now it crashes every time I load in to vs someone.

 

I play on Windows 10, any suggestions?

 

Cheers

Hello there Glocker,
 
Thank you for asking.
 
I would suggest uninstalling and reinstalling the game. Usually this resolves the issue.
 
For the step-by-step instructions on a full re-installation of the TCGO Windows Client, please hit this link.
 
You may also want to read these FAQ articles here. 
 
After uninstalling, simply download and install the game from the official download page.
 
You can also submit a ticket to our Support Team if you continue having issues. To do so, please tap the Help Center link in my signature and select the "Ask a Question" option.
 
I am also editing the title of this thread to reflect this sub's format. 
 
Hope that helps! 

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

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