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No sound


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07 October 2018 - 06:28 AM

#1

IWannaTell79you

    Rookie Trainer

  • IWannaTell79you

like two days ago my games do not make any sound,

i had re-open my pc, restart ptcg and

use Refresher.exe.
everythings on my pc is working, i have the newest audio drivers,

i can play music. But only ptcg have no sound.
Please let me know what to do to fix this problem.

 


  • 0

07 October 2018 - 05:22 PM

#2

Mod_Alder

    Moderator

  • Mod_Alder

Hello there, 

 

Im sorry to hear you are having some audio issues. Before we get too deep, is there any chance you have the sound turned down in your options or in your PC audio mixer?


Moderator Alder
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


15 October 2018 - 03:29 PM

#3

IWannaTell79you

    Rookie Trainer

  • IWannaTell79you

The problem is solved after I uninstall and install it again.
But I am sure i did not mute from the audio mixer


  • 0

15 October 2018 - 11:16 PM

#4

Mod_Lyam

    Moderator

  • Mod_Lyam

Hi IWannaTell79you,

 

I'm glad to hear that your issue has been solved. 

 

Enjoy the game!


Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!