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[General] Other - Lost progress after upgrading account


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27 September 2018 - 02:49 PM

#1

VickyWu

    Rookie Trainer

  • VickyWu
I played with guest for a while and have a lot of fun for weeks, and I got a lot of pokemon cards , so I finally decided to upgrade.

but after upgrade and login with my account I found that I hav3 to play from beginning again???

Is that true?
  • 0

28 September 2018 - 05:16 PM

#2

WingsofFire1014

    Senior Trainer

  • WingsofFire1014
As far as I think, you can always switch accounts on the Pokemon website. If not then it is gone.
Try try again. Never ever quit.
  • 0

28 September 2018 - 09:51 PM

#3

Mod_RedDragon

    Moderator

  • Mod_RedDragon

I played with guest for a while and have a lot of fun for weeks, and I got a lot of pokemon cards , so I finally decided to upgrade.

but after upgrade and login with my account I found that I hav3 to play from beginning again???

Is that true?

Hey there!

 

I am sorry to hear that you lost your progress. In order for the Guest progress to be saved you would have needed to use the upgrade option within the game and create a new account. For more information, check out this link here


Moderator RedDragon
Pokémon TCG Online Moderator

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