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24 September 2018 - 12:25 AM



    Rookie Trainer

  • papaslack

 Please contact me , my PTCGO account was hacked 4 days ago and I am missing over 700 cards...

  • 0

24 September 2018 - 02:17 AM




  • Mod_Elderberry

Hello Trainer papaslack,


I understand that you are missing cards from your account. Please submit a ticket by clicking the link to the support portal in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us. The support team can look into what happened in detail.

All that I can say is that I know the frustration that comes with having ones account compromised, and I wish you the best of luck getting your account back in order.

Might I suggest in the meantime that you change your passwords to any accounts that you feel might have been compromised, as it is a generally good security precaution.


I hope that helps and I wish you the best of luck.

Moderator Elderberry
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!