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[GAME] Trading - Card disappeared after canceling a trade


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19 September 2018 - 08:53 AM

#1

crispus666

    Rookie Trainer

  • crispus666

edit: problem solved


Edited by crispus666, 21 September 2018 - 10:15 AM.

  • 0

19 September 2018 - 07:56 PM

#2

RobRatt

    Elite Trainer

  • RobRatt

Every now and then, trades can get wonky.  The server miscommunicates, or it's delayed.  Have you logged out (or closed the game) and then looked to see if it reappears?

 

If so, and it's still not there, you'll want to file a Support Ticket to get it corrected.  The moderators can't usually correct things, unless it's an extreme case.  You may want to send a screenshot of your Trade History (or look yourself) to verify what happened (or didn't happen).

 

Note:  Either way, the answer is in your Trade History.  Cancelled trades show there, with a Red X, right along with any that are completed.

 

> Click the Customer Service link at the very bottom of any page.

> Sign In

> Click Pokémon TCGO

> Click Contact Us on that page


Edited by RobRatt, 19 September 2018 - 08:28 PM.

  • 0

21 September 2018 - 10:13 PM

#3

Mod_RedDragon

    Moderator

  • Mod_RedDragon

edit: problem solved

Thank you for letting us know that the issue has been resolved!


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!