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[iOS] Crashing - Frequent crashes after upgrading to iOS 12


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08 October 2018 - 12:05 AM

#21

PaulTR17

    Rookie Trainer

  • PaulTR17
This is becoming a nightmare now, how long do we have to go before a patch is released for us being to play? Please get this resolved ASAP! Having a complete player base unable to play your game must be a huge impact? Is there any reason it hasn’t yet been resolved? At least an update would improve the moral of everyone waiting
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08 October 2018 - 12:46 AM

#22

Mudmule

    Rookie Trainer

  • Mudmule
I am now experiencing crashing in the Trainer Challeneges as well.

This is so frustrating, PLEASE fix it

Update***I have no problems with my iPad Pro only iPad Air 2

Edited by Mudmule, 08 October 2018 - 04:54 AM.

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08 October 2018 - 11:24 PM

#23

PaulTR17

    Rookie Trainer

  • PaulTR17

Update***I have no problems with my iPad Pro only iPad Air 2


Don’t know if this is linked but I also have the iPad Air 2
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09 October 2018 - 06:15 PM

#24

MAJOR_RUDY

    Rookie Trainer

  • MAJOR_RUDY
Also have been experiencing the game crash after about 5 minutes of play on my iPad Air 2 after updating to iOS 12. Contacted support and they sent me here. Now all the support people on here are saying contact support. This is ridiculous. Has been going on for weeks now and still no fix?? About to lose a very active player and supporter of the Pokemon company.
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10 October 2018 - 12:34 AM

#25

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Trainers,

 

The development team is aware of the issue with crashing on iOS 12. They are working on a fix at the moment which should hopefully roll out by the next update. I know many of you are anxious to get back into the game and have a smooth experience. We appreciate your patience!


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


12 October 2018 - 01:46 AM

#26

nana000

    Rookie Trainer

  • nana000
Lots of crashes today after ios 12.0.1 iPad pro...frustrating
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12 October 2018 - 10:54 AM

#27

Graym20

    Rookie Trainer

  • Graym20

When  am playing a game on my ipad it crashes. this has happened ever since apple updated there system


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12 October 2018 - 06:53 PM

#28

Mod_GuruLot

    Moderator

  • Mod_GuruLot

When  am playing a game on my ipad it crashes. this has happened ever since apple updated there system

 

Hello Graym20, 

 

Thank you for asking. It's a known issue in iPad devices with iOS 12.

 

If you continue to experience this issue, I would recommend submitting a ticket via the Help Center by clicking the link in my signature. 

 

I have moved your topic to the Technical Support forum and updated the title of your topic with the correct category.

 

Hope this helps!


Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit our Help Center to submit a request.

Prior to posting in the forum, please check out the forum rules.


12 October 2018 - 10:55 PM

#29

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Trainers,

 

The crashing on iOS has been added to the current Known Issues list here


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!