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[General] Crashing - Game Crashed at Startup


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18 September 2018 - 02:09 AM

#1

YuriJX

    Rookie Trainer

  • YuriJX
Hello, Support!
I'm having a known problem when I install and start the pokemon tcg online.
The game crash before the first screen. I've already tried to fully unistall the game and reinstall, but the problem persists.
I found this answer in this site: http://forums.pokemontcg.com/topic/42018-potential-startup-crash-fix/
But it's remain!
I don't know what else to do!
Please, help me!
PS: Sorry for my Eglish text, I'm brazilian! 
 

  • 0

18 September 2018 - 10:09 AM

#2

Mod_Gunning

    Senior Trainer

  • Mod_Gunning

Hi YuriJX,

 

I'd suggest that you send a ticket to the support team so they can investigate this error further. Please submit a ticket by clicking the link to the support portal in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us. Let us know if you need further assistance.


Need help from the support team? Visit the support portal and submit a ticket!


19 September 2018 - 02:59 AM

#3

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Hey there!

 

I updated your title to match the format of this area of the forum.


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!