05 September 2018 - 06:21 PM
Good evening. He is not playing the game online, he does not come in at all after the last update and tells me this: The game crashed. The crash report folder named "2018-09-05_210922" next to game executable. It would be great if you would send it to the developer of the game.
13 September 2018 - 07:59 PM
I recommend uninstalling the game and reinstalling. Before reinstalling, please make sure to download the latest version of the game by visiting https://www.pokemon....nline/download/
If you are still having issues after a fresh install, please send a ticket to the support team. You can find a link to the support portal in my signature or you can visit https://support.pokemon.com/
Pokémon TCG Online Moderator
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