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[ANDROID] Tablet unplayable


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09 August 2018 - 09:38 AM

#1

CoachL23

    Rookie Trainer

  • CoachL23

Hi,

 

I have been trying to play a game on my Android fire 10 tablet for 2 days. I have a mix of getting into games and getting kicked off the servers, and not able to login at all.

 

Home WIFI full bars 2.4GHZ and 5 GHZ 60mb FTTC connection

 

I have been booted off matches so many times and also unable to log back in.

 

Regards


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09 August 2018 - 10:15 AM

#2

Mod_GuruLot

    Moderator

  • Mod_GuruLot

Hi,

 

I have been trying to play a game on my Android fire 10 tablet for 2 days. I have a mix of getting into games and getting kicked off the servers, and not able to login at all.

 

Home WIFI full bars 2.4GHZ and 5 GHZ 60mb FTTC connection

 

I have been booted off matches so many times and also unable to log back in.

 

Regards

Hello CoachL23,
 
Thank you for your post!
 
Most Android tablets are supported. Due to the large number of Android devices, we cannot guarantee compatibility with any specific device. 
Please check the minimum requirements for Android Tablet:
Space Required: Up to 6 GB
Android OS Revision: 4.0 or higher
 
You can also see in Play Store if your device is supported.
 
By the way, I have updated the title to be more descriptive. 
 

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit our Help Center to submit a request.

Prior to posting in the forum, please check out the forum rules.


09 August 2018 - 10:38 AM

#3

CoachL23

    Rookie Trainer

  • CoachL23

It has worked previously but it's just since August it has been really hard to keep a connection to the servers.

 

I have a smartphone device by P9 Huawei and that is more stable.

 

The Amazon Fire HD10 is a very common tablet surely this is supported? 


  • 0

09 August 2018 - 10:57 AM

#4

Mod_GuruLot

    Moderator

  • Mod_GuruLot

It has worked previously but it's just since August it has been really hard to keep a connection to the servers.

 

I have a smartphone device by P9 Huawei and that is more stable.

 

The Amazon Fire HD10 is a very common tablet surely this is supported? 

 

CoachL23,

 

If this situation persists I'd suggest that you send a ticket to the support team so they can investigate this matter further for you.

 

To submit a ticket, simply click the link "Help Center" in my signature, sign in, and click "Ask a Question".

 

Thanks for your patience, and good luck!


Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit our Help Center to submit a request.

Prior to posting in the forum, please check out the forum rules.