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[GENERAL] Installation - Download link sending to the wrong location


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08 August 2018 - 11:02 AM

#1

KyKarKa

    Rookie Trainer

  • KyKarKa

Dear Moderators, I recently got a new computer and wanted to download Pokémon so I could play with my friends. I have had this account before, so I know how some of it works and some of the requirements. I went to official website, [url="[url]https://www.pokemon.com/us/pokemon-tcg/play-online/download/"]https://www.pokemon.com/us/pokemon-tcg/play-online/download/[/url][/url], and clicked the link to download the game for Windows (I have Windows10). It sends me [url=""]to [url]https://www.pokemon.com/us/pokemon-tcg/play-online/download/windows[/url][/url] with the message at the top, stating, "Download will begin shortly. If it doesn't begin in 15 second, click here." Whether I wait the time or click the link it sends me [url=""]to ************************************************************[/url] with some gibberish and different characters. I can also see the terms of agreement that are accepted upon opening the game, however there is no download. I have looked at the Mac download as well, to see how different it was. The same page came up and I still couldn't read any of it, and worse of all, there were no terms of agreement. I don't know if it is the website or my browser, but this issue has been persistent. I have restarted my computer, I have restarted the modem, and my bandwidth can the play the game as I have been on my tablet. I prefer the computer version over the tablet, as everything is bigger (and it doesn't hurt my neck, if you know what I'm saying :***). Any help would be appreciated right now. Thanks in advance!


Edited by KyKarKa, 08 August 2018 - 11:48 AM.

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08 August 2018 - 02:27 PM

#2

Mod_Lyam

    Moderator

  • Mod_Lyam

Hi KyKarKa,

 

Please use the following link to check the requirements for your computer and to download the game: https://www.pokemon....nline/download/

 

If you continue having issues to download the game, please submit a ticket by clicking the link in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us.

 

Thank you!


Moderator Lyam
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


08 August 2018 - 02:51 PM

#3

Mod_GuruLot

    Moderator

  • Mod_GuruLot

Dear Moderators, I recently got a new computer and wanted to download Pokémon so I could play with my friends. I have had this account before, so I know how some of it works and some of the requirements. I went to official website, https://www.pokemon....nline/download/[/url], and clicked the link to download the game for Windows (I have Windows10). It sends me to https://www.pokemon....ownload/windows with the message at the top, stating, "Download will begin shortly. If it doesn't begin in 15 second, click here." Whether I wait the time or click the link it sends me to ************************************************************ with some gibberish and different characters. I can also see the terms of agreement that are accepted upon opening the game, however there is no download. I have looked at the Mac download as well, to see how different it was. The same page came up and I still couldn't read any of it, and worse of all, there were no terms of agreement. I don't know if it is the website or my browser, but this issue has been persistent. I have restarted my computer, I have restarted the modem, and my bandwidth can the play the game as I have been on my tablet. I prefer the computer version over the tablet, as everything is bigger (and it doesn't hurt my neck, if you know what I'm saying :***). Any help would be appreciated right now. Thanks in advance!

 
Hello KyKarKa, 
 
Please remember that sharing links to websites other than official Pokémon sites is not permitted on the forums. Please review the forum rules.
 
I'm also editing the title of this thread to better reflect this sub's format. 
 
Thank you!

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit our Help Center to submit a request.

Prior to posting in the forum, please check out the forum rules.


08 August 2018 - 10:00 PM

#4

KyKarKa

    Rookie Trainer

  • KyKarKa

Mod_Gurulot, I understand the terms and rules of the forum, but these urls that I posted in there still came from your website, they weren't random urls I found. I just wanted to make this clear. I don't know why your forum didn't recognize the url, since your download sent me there.


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08 August 2018 - 10:27 PM

#5

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Mod_Gurulot, I understand the terms and rules of the forum, but these urls that I posted in there still came from your website, they weren't random urls I found. I just wanted to make this clear. I don't know why your forum didn't recognize the url, since your download sent me there.

Hey there!

 

Are you still running into a problem downloading the game? You may want to try a different browser to see if that helps. If the game won't download, definitely reach out to support with Mod_Lyam's instructions. You can include screen shots with your ticket to show what you are seeing on your end when you are getting redirected. 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!