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[GENERAL] Other - How to change email without access to old email account?

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06 August 2018 - 12:03 PM

#1

HaloKnowItAll

    Rookie Trainer

  • HaloKnowItAll

Although I still have access to this account the email associated with it has been hacked and even with my best efforts I have not been able to recover it, so instead I want to change the email associated with this account but when I try to it sends an email to the email account I can no longer log into. How can I change the email in another way? I cannot find another way to contact support.


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06 August 2018 - 03:05 PM

#2

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello HaloKnowItAll,

 

When you update your email address on the website, you must confirm the change with the email address registered with the account. This is a security feature to protect your account. 

 

If you do not have access to the email address currently registered with your account, unfortunately you will be unable to update your email address.

 

I recommend contacting your email provider for assistance in recovering your email account. 

 

For future reference, you can submit a ticket by visiting support.pokemon.com, signing in, then selecting the corresponding topic and clicking "Contact Us".


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!




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