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[GENERAL] Crashing - Crashing After Update


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03 August 2018 - 09:32 PM

#1

japv828

    Rookie Trainer

  • japv828

hello this problem has appeared since the game was uploaded the past august the 1st. now the game is slow and sometimes de cards don't appear when I'm playing. 

 

the crash report folder named 2018-08-03 next to gmae executable. 

 


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03 August 2018 - 11:18 PM

#2

Mod_RedDragon

    Moderator

  • Mod_RedDragon

hello this problem has appeared since the game was uploaded the past august the 1st. now the game is slow and sometimes de cards don't appear when I'm playing. 

 

the crash report folder named 2018-08-03 next to gmae executable. 

Hey there!

 

Usually when there are graphical related issues with the game after an update it means you either need to update your drivers, or check that your system meets the minimum requirements found here. If you meet the minimums and are still running into issues after checking to make sure your drivers are updated, I would suggest reaching out the support team. You can open a ticket by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us". You can also include the crash file with your ticket to help pinpoint the issue. 


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!