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[GENERAL] Other - Missing Redeem Button


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02 August 2018 - 10:22 AM

#1

muzman

    Rookie Trainer

  • muzman
The redeem button under shop has gone missing. I have a lot of cards and can’t redeem them. Please can you help me sort it thxs
  • 0

02 August 2018 - 02:50 PM

#2

graywh

    Elite Trainer

  • graywh

Are you playing on an iPad?  That's the only platform where codes cannot be redeemed.


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02 August 2018 - 06:40 PM

#3

RobRatt

    Elite Trainer

  • RobRatt
https://www.pokemon.com/us/pokemon-trainer-club/enter-codes
  • 0

02 August 2018 - 10:47 PM

#4

Mod_RedDragon

    Moderator

  • Mod_RedDragon

The redeem button under shop has gone missing. I have a lot of cards and can’t redeem them. Please can you help me sort it thxs

Hey there!

 

What system are you playing on?


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


03 August 2018 - 05:40 PM

#5

muzman

    Rookie Trainer

  • muzman
sorry not got back earlier Parkinson’s playing up. I’m on an iPad
  • 0

03 August 2018 - 07:14 PM

#6

RobRatt

    Elite Trainer

  • RobRatt

sorry not got back earlier Parkinson’s playing up. I’m on an iPad

As noted by @graywh, there is no "redeem" button on an iPad.  The Pokémon Company and Apple couldn't come to terms about the App Store's commission on a free item (code cards).

 

You'll need to borrow a friends PC, or use the Redeem feature on the main Pokémon site.  That link is shown above.


  • 0

04 August 2018 - 01:29 PM

#7

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Trainers,

 

Thank you all for the helpful replies! As noted by everyone, the redeem feature is not available on iPad clients. Players who would like to redeem codes must use an Android tablet, Mac, PC or the website.

 

If you share a computer with family members who have an account, it is very important to make sure that you are signed into the correct account when redeeming codes.

 

Thanks!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!