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[PC] Other - USER_PROFILE Error


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01 August 2018 - 12:30 PM

#1

sigmudfreud

    Rookie Trainer

  • sigmudfreud

Hi,

When i play the game (in every mode), the game is realy slow and sometimes i almost can't take a card to play it because it's too slow.

 

I tried to uninstall and reinstall the game but when i tried it they say: can't acces to network property_user_profile.

 

Is there a solution or it's a major bug for everyone ?

 

Thank you !

 


  • 0

01 August 2018 - 03:57 PM

#2

gunmetal

    Trainer

  • gunmetal
Hello do you use a computer or tablet or iPad to or Mac OS to play this game ?
  • 0

01 August 2018 - 05:53 PM

#3

sigmudfreud

    Rookie Trainer

  • sigmudfreud

i play on windows 10.


Edited by sigmudfreud, 01 August 2018 - 05:53 PM.

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01 August 2018 - 06:06 PM

#4

gunmetal

    Trainer

  • gunmetal
What are your systems specs ?
  • 0

01 August 2018 - 07:03 PM

#5

sigmudfreud

    Rookie Trainer

  • sigmudfreud

sorry im kind of newbie what do you mean by specs ?


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02 August 2018 - 04:22 AM

#6

gunmetal

    Trainer

  • gunmetal
The computers make and model what processor it has. How much memory it has
  • 0

02 August 2018 - 02:14 PM

#7

sigmudfreud

    Rookie Trainer

  • sigmudfreud

RAM : 6 go

64bits processor

intel core i3-2100 CPU @ 3.10GHZ    3.10 HZ

p7-1027c

Hewlettt-Packard company

 

Yes thats a cheap computer ..


  • 0

02 August 2018 - 10:45 PM

#8

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Hi,

When i play the game (in every mode), the game is realy slow and sometimes i almost can't take a card to play it because it's too slow.

 

I tried to uninstall and reinstall the game but when i tried it they say: can't acces to network property_user_profile.

 

Is there a solution or it's a major bug for everyone ?

 

Thank you !

Hey there!

 

I moved your post over to the tech support area as this sounds like a tech issue. For the USER_PROFILE error, please check out this link here. You may also want to check out this link here and make sure your system and internet meet the minimum requirements. If you continue to experience an issue, please reach out to the support team by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us". 


Moderator RedDragon
Pokémon TCG Online Moderator

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