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[GENERAL] Crashing - Is anyone else having repeated crashes?


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04 July 2018 - 11:32 AM

#1

Fan123456789

    Rookie Trainer

  • Fan123456789
I have the Pokemon TCGO on my IPad Pro and it seems to crash most of the time that I log on.
Does anyone have any suggestions about getting my game to work?
  • 0

04 July 2018 - 11:42 AM

#2

Mod_Gunning

    Trainer

  • Mod_Gunning
Hi Fan123456789,
 
I would suggest uninstalling and reinstalling the game. In many instances, this will resolve the issue that you are describing. For specific instructions on how to do a full uninstallation of the TCGO Windows Client, please see this FAQ article: http://support.pokem...7&redirect=trueand after uninstalling, simply reinstall the game from the official download page.
You can also reach out to our support team if you continue to run into issues. If you click the link in my signature and select the "Ask a Question" option you will be able to open a ticket. Hope that helps! 

Need help from the support team? Visit the support portal and submit a ticket!


04 July 2018 - 04:34 PM

#3

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Fan123456789,

 

I have moved your thread to the Technical Support subforum and updated the title to match the format used there.

 

Thanks!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!