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[GAME] Collection - 5000 Cards disappeared?


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03 July 2018 - 04:53 AM

#1

Nickles12345678

    Novice Trainer

  • Nickles12345678

Last week i had over 22.000 Cards, over 6100 different cards

 

Just now i went to statistics after buying the last HGSS Deck.

 

16.000 Cards total + 4500 different cards.

 

Im freaking out right now.

 

Was there an update changing stats to maybe only count tradable cards or smth?!?


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03 July 2018 - 06:14 AM

#2

RobRatt

    Elite Trainer

  • RobRatt

My stats have remained consistent, and there's been no update messing things up that I'm aware of.  I keep a close eye on Different Cards Owned, and it's remained unchanged for me.

 

I'd be wigging out too if I knew for sure that my collection numbers changed by 5,000.  On a monthly basis, I take a screenshot with my iPad just in case something like this, or other account compromise should happen.

 

I wish I could be more helpful.  I can't help wondering if some associated database has become corrupted.  They track these things at the server level, I know.  It might be a temporary server glitch.  But I'd still do a complete uninstall/reinstall to see if that cleared the problem.  If that didn't do it, your only recourse is to gather as much info as you can and submit a Support Ticket.


Edited by RobRatt, 03 July 2018 - 06:18 AM.

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03 July 2018 - 06:19 AM

#3

Nickles12345678

    Novice Trainer

  • Nickles12345678

After restarting my client now it says:

Total cards owned: 23.628

Different cards owned: 6295

 

Thats should be correct.

 

So it appears to have been a temporary Glitch,


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03 July 2018 - 08:12 AM

#4

Mod_Gunning

    Senior Trainer

  • Mod_Gunning

Hi Nickles12345678,

 

Thank you for informing us that your issue is now resolved! Please let us know if you need assistance in the future.


Need help from the support team? Visit the support portal and submit a ticket!


03 July 2018 - 10:03 PM

#5

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Nickles12345678,

 

I'm glad to hear that the issue was resolved! I have updated the title of your thread to match the format used by this subforum. 

 

Thanks!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!