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[GENERAL] Login - Need Account Email


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02 July 2018 - 05:34 PM

#1

Z-0

    Rookie Trainer

  • Z-0

Hello, I would like to know how to get my first account, I do not know what was the email address, and I lost the password, if a admin or moderator can pm me the address of my first account please. all of my real life code are on it, my 5 decks, all of my boosters etc. so if you can help me it would be super nice thank you

 

(username of the account: theorap)

 

--------------------------------------------------------------------------------------------------------------Translated from the french, with Google Translator.


Edited by Z-0, 02 July 2018 - 05:34 PM.

  • 0

02 July 2018 - 05:37 PM

#2

Z-0

    Rookie Trainer

  • Z-0

Hello, I would like to know how to get my first account, I do not know what was the email address, and I lost the password, if a admin or moderator can pm me the address of my first account please. all of my real life code are on it, my 5 decks, all of my boosters etc. so if you can help me it would be super nice thank you

 

(username of the account: theorap)

 

--------------------------------------------------------------------------------------------------------------Translated from the french, with Google Translator.

 


  • 0

02 July 2018 - 06:03 PM

#3

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Z-0,

 

Please contact the support team to recover your account information. Please also note that having more than one account is against the Terms of Use.

 

To submit a ticket to our French support team, please use the link below.

 

https://support.poke...-Contactez-nous


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!


02 July 2018 - 07:05 PM

#4

Z-0

    Rookie Trainer

  • Z-0

thanks and it's in french perfect! I have one question, what's support respond(reply?) time?


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03 July 2018 - 12:04 AM

#5

Mod_RedDragon

    Moderator

  • Mod_RedDragon

thanks and it's in french perfect! I have one question, what's support respond(reply?) time?

Hey there!

 

I updated/shortened the title of your post as it was a tad long. I do apologize, but we do not have an exact time frame on when you will get a reply to your ticket as tickets are handled in the order they are received. You shouldn't have to wait long though!  :)


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


04 July 2018 - 03:48 PM

#6

Z-0

    Rookie Trainer

  • Z-0

pff it will be 48 hours and no answer, if I send an email to English support I will have an answer faster?


Edited by Z-0, 04 July 2018 - 03:48 PM.

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04 July 2018 - 03:58 PM

#7

Mod_GuruLot

    Moderator

  • Mod_GuruLot

pff it will be 48 hours and no answer, if I send an email to English support I will have an answer faster?

Hello there Z-0, 

 

Please don't duplicate Support tickets. All duplicates will be locked.

I recommend you continue with your Customer Support help request in the same ticket you have opened about the subject.  

 

Thank you for your patience and understanding. 


Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

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