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[GENERAL] Other - Log Into pokemon customer service down?


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30 June 2018 - 11:37 PM

#1

pokemonbrandon

    Senior Trainer

  • pokemonbrandon

So I tried to log into customer service today to see if anything has been done about the 99 guardians risings packs that are locked and untradable/openable and it comes up with a 500 error....

 

Been 2 months now since I put the ticket in and still nothing done about it.....

 

PB


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01 July 2018 - 12:33 AM

#2

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello pokemonbrandon,

 

I checked and did not experience any difficulty accessing the support portal. I recommend clearing your browser's cache and cookies. If you are logging in on a mobile device, I recommend trying on a computer instead. 

 

I hope this helps!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!


01 July 2018 - 03:46 AM

#3

pokemonbrandon

    Senior Trainer

  • pokemonbrandon

Hello pokemonbrandon,

 

I checked and did not experience any difficulty accessing the support portal. I recommend clearing your browser's cache and cookies. If you are logging in on a mobile device, I recommend trying on a computer instead. 

 

I hope this helps!

Did and still get this:

 

 

CAS is unable to process this request: "500:Internal Server Error"
  • 0

02 July 2018 - 02:19 PM

#4

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello pokemonbrandon,

 

In order for us to investigate this further, I recommend submitting a ticket using this form. Select "Website issue" for the question "What kind of Pokemon.com issue?".

 

When submitting your ticket, please include a description of the issue, a screenshot of the error message that you receive and the following: 

  • Browsers that you have tried, including version numbers
  • Your Java version
  • Your IP address

Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!