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[GAME] Collection - Lost All My Cards in New Update

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28 June 2018 - 05:51 AM



    Rookie Trainer

  • JustusEli

When I signed in today it updated as usually automatically. When I went to sign in it started me over as a guest. My old account wasn't allowed to sign in so I updated my account status but now I lost ALL my cards including my digital decks which I no longer have the digital access code for. What do I do? There must be a way to restore my old account. 

Edited by JustusEli, 28 June 2018 - 05:52 AM.

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28 June 2018 - 06:21 AM



    Senior Trainer

  • Mod_Gunning
Hi JustusEli,
I'd suggest that you send a ticket to the support team so they can investigate this issue further.
To submit a ticket, click the link in my signature, sign in, and then click "Ask a Question". 
Thank you for your patience. 

Need help from the support team? Visit the support portal and submit a ticket!

28 June 2018 - 12:46 PM



    Elite Trainer

  • graywh

Sounds like you need to log out and back in.

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28 June 2018 - 02:28 PM



    Senior Trainer

  • Mod_Gunning

Hi graywh,


Thank you very much for your suggestion. Thank can usually solve the issue. JustusEli, let us know if you need further assistance.

Need help from the support team? Visit the support portal and submit a ticket!

29 June 2018 - 07:43 PM




  • Mod_Jynthu

Hello JustusEli,


I have updated the title of your thread to match the format used by this subforum.



Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!