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[GENERAL] Account - Child account upgrade to adult account

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23 June 2018 - 05:34 AM



    Rookie Trainer

  • Flodd

When a child ages to 13, can we convert his account to an adult account?

I am worried that if they start a new adult account they will lose everything associated with their account.




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23 June 2018 - 06:19 AM



    Elite Trainer

  • RobRatt

I'd put in a Support Ticket if I was in your place.  That's where you'll ultimately find the answer.




They may need you to provide some type of proof, which no one here would ever consider, or be able to help with.  Besides the Online game, this would change the info needed for Player ID, etc. (real-world tournaments). 

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23 June 2018 - 11:45 AM




  • Mod_Jynthu

Hello Flodd,


If your child has reached the age of 13, the support team can assist you further. Please note that the support team cannot and will not change a registered date of birth. 


To submit a ticket, please click the link in my signature, or visit the website provided by RobRatt (https://support.pokemon.com/hc/en-us)- they're the same thing. Sign in, then click " Pokémon Trainer Club / Account" and finally, "Contact Us".



Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!