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[GENERAL] Other - Client problem


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23 June 2018 - 02:09 AM

#1

Koopixd

    Rookie Trainer

  • Koopixd
Hey, When i try to play PTCGO i have problem with client like that (screen): ********************************* I tried to reinstall game, even system but nothing helped :( **********************************

Edited by Koopixd, 23 June 2018 - 02:14 AM.

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23 June 2018 - 01:42 PM

#2

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Koopixd,

 

I'm sorry to hear that you are experiencing some issues with the game client! Since images are not allowed on the forums, I recommend submitting a ticket so our support team can take a look and assist you further. 

 

Please click the link to the support portal in my signature, then sign in. Select the Pokémon TCG Online category, then click Contact Us. 

 

Thanks!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!


23 June 2018 - 05:06 PM

#3

Koopixd

    Rookie Trainer

  • Koopixd

Oops sorry i didn't noticed that, all right then i will msg You there


  • 0

25 June 2018 - 07:07 AM

#4

Mod_Gunning

    Trainer

  • Mod_Gunning

Hi Koopixd,

 

Thank you very much. Please let us know if you need further assistance in the future.


Need help from the support team? Visit the support portal and submit a ticket!


25 June 2018 - 02:48 PM

#5

Narutzi

    Rookie Trainer

  • Narutzi

hi is the Server in Germany offlline i can not Load the Game


  • 0

25 June 2018 - 03:52 PM

#6

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Narutzi,

 

As far as I know, we're not currently experiencing issues. Can you tell me more about what happens when you try to connect? Please also let me know what device you are using to connect.

 

Thanks!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!