I'm sorry to hear you have issues with the screen while playing PTCGO. First, although you may have already tried to reinstall, we recommend approaching any persistent issues with a "full" uninstall by carefully following these specific guidelines:
-Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
-Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
-The game stores files in the LocalLow and Roaming folders. Go into the LocalLow folder and delete the "The Pokémon Company International" folder and "Unity" folder.
-Go into the Roaming folder and delete the "Pokémon Trading Card Game Online" folder. Also delete any other Pokémon related folders you may find, and empty your Recycle Bin before restarting your computer.
-Please ensure that you also delete all previously downloaded versions of the game. Try using a different web browser (we recommend Firefox or Google Chrome) to download the updated installer here: http://www.pokemon.c...line/download/
Finally, if you continue to experience issues, can you provide us with a DX Diag file? You can do that by:
-Go to start, type in "dxdiag".
-Wait until "dxdiag.exe" appears and open it.
-Click on "Save All Information".
After you have saved the file, please submit a ticket by clicking the link in my signature, signing in on the top right side of the page, then selecting the relevant category and clicking Contact Us. Remember to attach the file and give a short explanation of your issue.
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!