After not playing for a while i recently came back to PTCGO because of the packs added in shop. When i logged onto my account i saw that all my coins i saved up where gone and that a lot of valuable cards i had where traded for packs and those packs where all traded to a account named [Edited by Mod_Jynthu - Calling other players out is not permitted]. I wanted to get back into the game so this is really disappointing for me.
So please help me with this problem.
1. If there's anything to be done, it won't happen here in the forum. That's a given. You'll need to file a Support Ticket if there's going to be any resolution at all. Look for the Customer Service link at the bottom of every page. Click PTCGO, and then Contact Us with as much info as possible. From hearing about past cases that have been brought up, they're usually not too sympathetic, but it's worth the pursuit.
2. You might want to look carefully at your little brother, or someone else close by. The "coins you saved up" can't be traded, so someone was directly using your game in order to spend them. Why would they be spending Tokens to buy items that can't be traded away? Seems like they must have had direct use of your password in that case. Any ideas? If they "traded your cards for packs" and then "those packs were traded away," that again suggests someone was directly using your game account (for quite some time). This doesn't sound like the work of a Black Hat hacker, but someone you may know or bumped into.
Edited by RobRatt, 10 June 2018 - 12:26 AM.
Modified quoted content