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[GENERAL] Other - Frequent Disconnections


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06 June 2018 - 09:21 PM

#1

vongolawen

    Rookie Trainer

  • vongolawen

Hi, does anyone facing this problem as well:

 

The server suddenly lost connection for whole days.

The match i playing is not even end yet the servers tells me that i had been lost connection.

 

I using laptop to ply ptcg so i wonder am i only the person facing this problem

Hope someone reply me as well

thanks!


  • 0

06 June 2018 - 10:48 PM

#2

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Hey there!

 

If you are experiencing frequent disconnections I would suggest rebooting your internet. If this does not resolve the issue, please also check to make sure your internet meets the minimums here. You may even want to try a wired connection to see if that helps as well. If you continue to run into issues, you can reach out to the support team. You can create a support ticket by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us". Hope that helps!


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!