It sounds as though you have already submitted a ticket for more information regarding this. However, if you have not, please visit the link to the support portal in my signature, sign in, then select the Pokémon Trading Card Game Online category and click "Contact Us". One of our support team will be in touch as soon as possible.
Please note that you should also have received an email regarding any in-game disciplinary action.
As discussion of disciplinary action is not permitted on the forum, I am closing this thread.
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!