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[GENERAL] Other - Screen name changed on its own

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01 June 2018 - 10:19 PM



    Rookie Trainer

  • VisenyaT

My screen name [Content removed by Mod_RedDragon] changed to AmandaGS and I don't know why. I would like to change it back to AmandaBS here and inside the game. Can you help me?

Edited by Mod_RedDragon, 02 June 2018 - 12:15 AM.

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02 June 2018 - 12:19 AM




  • Mod_RedDragon

Hey there!


I would suggest making sure that you are signed into the correct account. Since usernames are used to log into the game and are not seen by other players, they are never changed. If you are having trouble logging into the correct account, please reach out to the support team. You can open  support ticket by clicking the link in my signature, selecting the PTCGO option, and then selecting "Contact Us".


I removed some content from your post for your protection. Please be sure to check out the forum rules here as posting personal information is not allowed. 

Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!

02 June 2018 - 12:54 PM



    Rookie Trainer

  • VisenyaT

Yes, I'm sure I'm logged in into the correct account. In fact, as a proof that my display name (not my username) changed, go to a post I did here a while ago (link: [url="[url]http://forums.pokemontcg.com/topic/61097-general-installation-cant-download-game-installer/[/url])"]http://forums.pokemontcg.com/topic/61097-general-installation-cant-download-game-installer/)[/url]and check the last answer. The moderator refers to me as AmandaBS. I have contacted the TCGO support to change my screen name inside the game, but I would like to know how to change it here in the forum. Can you help me?

Edited by AmandaGS, 02 June 2018 - 12:56 PM.

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