I've moved your topic to respectful subforum that fits matter the better.
I do completely understand how disappointedly you could feel when you are trying to raise the problem, and it looks like it's reverted to your side. This is not the case mostly. Any troubleshooting steps are usually felt annoying from the user side. However, this is something any tech would ask to do first to eliminate the possibility of the problem occurred on the device or caused by connection troubles.
Being tech-savvy I'm sure you know that data loss happens all the time despite how good your connection is, the question is only how huge that loss is and what's the impact. You can also know that your connection might be great and stable to most of the servers, but there always will be some servers that are not that easy to access depending on your region, provider and other factors. And you surely know that antivirus, firewall, ad blockers, your PC settings can have a specific impact that we can't foresee in advance just because the amount of hardware and software combinations is almost endless.
That being said, I've passed your report to the developers for the review and investigation as well. We'll do our best to review the situation on our side and do any possible steps to prevent such issues for all the players.
If the situation will persist and prevent you from normal gameplay, I'd recommend you also to contact support. Please, include the information about your device, region, the connection you use, the client you have installed as well as the game logs as this will help the support team to provide you with proper resolution.
Thanks again for raising this topic!
Pokémon TCG Online Moderator
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