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[PC] Installation - Unable to open game or uninstal


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28 May 2018 - 12:14 PM

#1

Cuqk

    Expert Trainer

  • Cuqk

Hello.

 

Six months ago I had this issue, and meanwhile stopped playing and forgot about it. I don't really know how to explain it, and if I could add a printscreen it would be easier, but I'll do my best.

 

When i clic to open the game client, only a really small window opens, it's just the minimize/maximize/close tab with a small black rectangle below showing no image. It doesn't get past that. Then I try to fix or uninstal the program and it says "It wasn't possible to access the network Property. USER PROFILE". I download the game, and I suppose as it's already instaled, it fails the instalation after downloading.

 

So, the window doesn't open properly, it doesn't uninstal or fix, and I can't download it again. What's more, I try to recover the factory values of my laptop and it fails over and over again. Maybe it's an issue with the computer itself.

 

Anyone experimented this issue?


deck build maniac

 

  • 0

28 May 2018 - 12:25 PM

#2

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Cuqk,

 

Welcome back! I'm sorry to hear that you are experiencing an error with the game! I recommend checking out the FAQ on this error located here.


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!


28 May 2018 - 04:14 PM

#3

Cuqk

    Expert Trainer

  • Cuqk

Hi. Thanks. I finally managed to uninstal it and re-instal, and I'm already logged in. Had some trouble but fianlly managed. Cheers!


deck build maniac

 

  • 0

28 May 2018 - 05:00 PM

#4

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hi Cuqk,

 

I'm glad to hear that you were able to resolve the issue!

 

Enjoy!


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!