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[GENERAL] Log-in fails...!


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26 May 2018 - 05:30 PM

#1

IMOP733606

    Rookie Trainer

  • IMOP733606

That's very strange, guys! When I try to join the ptcgo, there is a sign with : "This account has been suspended"! Why? And why I didn't receive any message on my e-mail?


  • 0

26 May 2018 - 05:52 PM

#2

Mod_GuruLot

    Moderator

  • Mod_GuruLot

That's very strange, guys! When I try to join the ptcgo, there is a sign with : "This account has been suspended"! Why? And why I didn't receive any message on my e-mail?

Hello there IMOP733606,
 
Thank you for bringing this up to our attention. 
 
I suggest that you send a ticket to the support team so they can investigate this matter further.
To submit a ticket, click the link to the support portal in my signature, sign in on the top right side of the page, then select the relevant category and clicking Contact Us. Please attach your system information to the support ticket so our team can assist you quicker.
 
I've updated the title of your thread with the correct category and moved it to the correct area (tech support) of the forums.
 
Thank you for your patience.
 
Hope the support team will help you soon!

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit our Help Center to submit a request.

Prior to posting in the forum, please check out the forum rules.


26 May 2018 - 06:33 PM

#3

IMOP733606

    Rookie Trainer

  • IMOP733606

Thank you VERY VERY much!!!

I'll try it!


  • 0

31 May 2018 - 06:00 AM

#4

Mod_Gunning

    Trainer

  • Mod_Gunning

Hi IMOP733606,

 

You are very welcome! We hope that your login issues are resolved soon. Please let us know if there is anything else we can do for you!


Need help from the support team? Visit the support portal and submit a ticket!