Jump to content

[Account] Username contains personal info, name change?


  • Please log in to reply

17 May 2018 - 12:07 PM

#1

VictorFluit

    Novice Trainer

  • VictorFluit

Hi, I don't know how but when creating my account instead of using one of my nicknames I ended up with my first and last name. I don't like this so I would like to ask if a name change is possible? I've been playing on my account for a while so I don't want to give up everything I've obtained. 


  • 0

17 May 2018 - 01:17 PM

#2

Mod_GuruLot

    Moderator

  • Mod_GuruLot

Hi, I don't know how but when creating my account instead of using one of my nicknames I ended up with my first and last name. I don't like this so I would like to ask if a name change is possible? I've been playing on my account for a while so I don't want to give up everything I've obtained. 

Hello there VictorFluit,
 
Thank you for asking for help in the forum.
 
The only review or editing of the accounts is allowed when the Personally Identifiable information is included in a screen name, as it seems to happen in your particular case. 
I suggest that you send a ticket to the Support Team so they can address this matter further. 
To submit a ticket, click the link to the support portal in my signature, sign in on the top right side of the page, then select the relevant category and clicking Contact Us.
 
I've also edited the title of your thread to match the format used in this subforum.
 
Hope this helps!

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit our Help Center to submit a request.

Prior to posting in the forum, please check out the forum rules.