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[Android] Hard time viewing card collection and setting up trades


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11 May 2018 - 06:48 AM

#1

Skythor25

    Rookie Trainer

  • Skythor25
I was trying to set up a public trade, and for both sides, no pokemon cards and very few trainer cards showed up. On the you're giving side, no packs can be shown either unlike the getting side, which showed all. All energy cards were seen. I looked in the collection after and see that I can't see any cards or packs in the collection except energies, even after redeeming 2 packs. Any way this can be fixed?
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11 May 2018 - 11:11 AM

#2

Mod_Gunning

    Senior Trainer

  • Mod_Gunning
Hi Skythor25,
 
I would suggest uninstalling and reinstalling the game. In many instances, this will resolve the issue that you are describing.
If that does not help, you can send a ticket to the support team so they can investigate this error further.
To submit a ticket, click the link in my signature, sign in, and then click "Ask a Question". 
 
Thank you for your patience. 

Need help from the support team? Visit the support portal and submit a ticket!


11 May 2018 - 06:01 PM

#3

Mod_GuruLot

    Moderator

  • Mod_GuruLot

I was trying to set up a public trade, and for both sides, no pokemon cards and very few trainer cards showed up. On the you're giving side, no packs can be shown either unlike the getting side, which showed all. All energy cards were seen. I looked in the collection after and see that I can't see any cards or packs in the collection except energies, even after redeeming 2 packs. Any way this can be fixed?

Hello there Skythor25,
 
Thank you for raising it up!
 
I have moved your topic to the Technical Support forum and updated the title to be more descriptive. 
 
Please keep in mind that the game was originally designed for a robust (wifi or wired) data connection and has not been optimized for use over a limited cellular connection. 
 
You can also check the minimum requirements for Android Tablet:
Space Required: Up to 6 GB
Android OS Revision: 4.0 or higher
 
Most Android tablets are supported. Due to the large number of Android devices, we cannot guarantee compatibility with any specific device. 
 
We will certainly pass your feedback along to the development team for further review.

Best, 
Mod_Gurulot
Pokémon TCG Online Moderator

 

For more help please visit our Help Center to submit a request.

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14 May 2018 - 07:31 AM

#4

Mod_Vengr

    Moderator

  • Mod_Vengr

Hello Skythor25,

 

In addition to what Mod_GuruLot said, Play Store will let you know if your device is supported.


Moderator Vengr
Pokémon TCG Online Moderator

 

"I see now that one's birth is irrelevant, it is what you do, that determines who you are" - Mewtwo

 

Need help from the support team? Visit the support portal and submit a ticket!