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[iPAD] Client - Versus Matches Crashing on iPad

Game Crash iPad

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09 May 2018 - 07:56 AM



    Rookie Trainer

  • xYDanTheManYx

During a versus match the app either crashes and goes back to the home screen of the iPad or it appears to hang/freeze for a few seconds and then the iPad appears to restart.


It has been doing this on an iPad Pro 9.7 and iPad Pro 10.5 (in two different locations/two different internet connections).

iOS 11.3.1 although it was doing this on the previous iOS version also.

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09 May 2018 - 08:24 AM




  • Mod_Vengr

Hello xYDanTheManYx,


Have you already tried performing a clean reinstall of the app? 

Moderator Vengr
Pokémon TCG Online Moderator


"I see now that one's birth is irrelevant, it is what you do, that determines who you are" - Mewtwo


Need help from the support team? Visit the support portal and submit a ticket!

09 May 2018 - 07:33 PM



    Rookie Trainer

  • xYDanTheManYx

I had a feeling you might say that  :)


I will give it a go and see if it makes any improvements.

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10 May 2018 - 05:20 AM



    Senior Trainer

  • Mod_Gunning

Hi xYDanTheManYx,


Thank you for trying! If you still need assistance, send a ticket to the support team so they can investigate this error further.

To submit a ticket, click the link in my signature, sign in, and then click "Ask a Question". 


Thank you for your patience. 

Need help from the support team? Visit the support portal and submit a ticket!

Also tagged with one or more of these keywords: Game Crash, iPad