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[iPAD] Client - Versus Matches Crashing on iPad

Game Crash iPad

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09 May 2018 - 07:56 AM

#1

xYDanTheManYx

    Rookie Trainer

  • xYDanTheManYx

During a versus match the app either crashes and goes back to the home screen of the iPad or it appears to hang/freeze for a few seconds and then the iPad appears to restart.

 

It has been doing this on an iPad Pro 9.7 and iPad Pro 10.5 (in two different locations/two different internet connections).

iOS 11.3.1 although it was doing this on the previous iOS version also.


  • 0

09 May 2018 - 08:24 AM

#2

Mod_Vengr

    Moderator

  • Mod_Vengr

Hello xYDanTheManYx,

 

Have you already tried performing a clean reinstall of the app? 


Moderator Vengr
Pokémon TCG Online Moderator

 

"I see now that one's birth is irrelevant, it is what you do, that determines who you are" - Mewtwo

 

Need help from the support team? Visit the support portal and submit a ticket!


09 May 2018 - 07:33 PM

#3

xYDanTheManYx

    Rookie Trainer

  • xYDanTheManYx

I had a feeling you might say that  :)

 

I will give it a go and see if it makes any improvements.


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10 May 2018 - 05:20 AM

#4

Mod_Gunning

    Senior Trainer

  • Mod_Gunning

Hi xYDanTheManYx,

 

Thank you for trying! If you still need assistance, send a ticket to the support team so they can investigate this error further.

To submit a ticket, click the link in my signature, sign in, and then click "Ask a Question". 

 

Thank you for your patience. 


Need help from the support team? Visit the support portal and submit a ticket!




Also tagged with one or more of these keywords: Game Crash, iPad