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[GENERAL] Other - Refund of Tournament Tickets


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08 May 2018 - 03:33 PM

#1

Notimetoplay

    Rookie Trainer

  • Notimetoplay

Dear maintenance team, I would like to ask for refund as l experience network down when entering the event. My network down during the waiting period, where no match started. I tried to reenter the games, however my game loading screen stuck at 51%. Btw, im attending standard event. Please help


  • 0

08 May 2018 - 07:03 PM

#2

Mod_RedDragon

    Moderator

  • Mod_RedDragon

Hey there!

 

I would suggest reaching out to the support team to see if there is anything they can do. If you click the link in my signature, select the PTCGO option, and then select "Contact Us" you will be able to open a support ticket.


Moderator RedDragon
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!