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[GENERAL] Other - Missing Pack on Daily Versus Rewards


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04 May 2018 - 04:19 AM

#1

Gotkovsky

    Rookie Trainer

  • Gotkovsky

My daily versus rewards show that I have received the first four rewards for my wins, but I never actually received the pack for win #2. I have correctly received the other three rewards, however. (Pack for #1, 10 coins for #3, and a pack for #4).

 

I am using the windows client and I have tried logging out and back in to see if that forces the reward through, but no luck.

 

Any advice would be much appreciated.

 

Thanks!


  • 0

04 May 2018 - 09:23 AM

#2

Mod_Rowan

    Moderator

  • Mod_Rowan
Hello Gotkovsky,
 
I suggest that you send a ticket to the support team so they can investigate this matter further. To submit a ticket, click the link to the support portal in my signature, sign in on the top right side of the page, then select the relevant category and clicking Contact Us.
 
Please be sure to attach your system information to the support ticket so our team can assist you quicker.
 
Thank you for your patience and I do hope the support team will help you soon!

Moderator Rowan
Pokémon TCG Online Moderator

Need help from the support team? Visit the support portal and submit a ticket!


07 May 2018 - 02:52 PM

#3

Mod_Jynthu

    Moderator

  • Mod_Jynthu

Hello Gotkovsky,

 

I have updated the title of this thread to match the format used by this subforum.


Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!