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[GENERAL] Other - Bought a booster, but it didn't appear in Packs

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30 April 2018 - 12:44 PM



    Rookie Trainer

  • Kailyn

I just bought an UltraPrism booster, but it didn't appear in my packs as usual. I got the product received message, though that may have been from something else, and the coins were subtracted from my total. Can it open on its own? Then how do I see what cards I got?

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30 April 2018 - 02:56 PM




  • Mod_Jynthu

Hello Kailyn,


It may take up to 24 hours for token redemptions to appear in your collection. I would recommend logging out of the game and logging back in. If you still do not see the pack, please submit a ticket so our Support Team can assist you further.


To submit a ticket, click the link in my signature, make sure that you are signed in, then select "Pokémon Trading Card Game Online", then click Contact Us. 

Moderator Jynthu
Pokémon TCG Online Moderator
Need help from the support team? Visit the support portal and submit a ticket!