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[PC] Failed to initialize Player

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29 April 2018 - 06:59 PM



    Rookie Trainer

  • FrimeldaLotice

I am getting this error and I am not sure what to do:

Failed to initialize Direct3D.
Make sure you have at least DirectX 9.0c installed, have drivers for your
graphics card and have not disabled 3D acceleration
in display settings.
InitializeEngineGraphics failed
I tried completely uninstalling it and deleting the files from my AppData folder and it's still giving me this error.

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30 April 2018 - 06:26 AM



    Elite Trainer

  • RobRatt

This sounds like a Windows problem, rather than the game.  Having uninstalled & reinstalled, with the error still present, I'd start checking my graphics/display issues with Windows.  Try doing what the error message says (aka Google it).


Could this is one of those instances where a Support Ticket is your best option?  You can't be the first, and they probably can give better step-by-step instructions.


Sorry you're struggling with this.  These things are always frustrating.

Edited by RobRatt, 30 April 2018 - 06:28 AM.

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30 April 2018 - 07:35 AM




  • Mod_Gunning
Hi FrimeldaLotice,
We would suggest that you send a ticket to the support team so they can investigate this error further.
To submit a ticket, click the link in my signature, sign in, and then click "Ask a Question". 
Thank you for your patience. 

Need help from the support team? Visit the support portal and submit a ticket!